Fulfillment/Shipping Policy
Fulfillment/Shipping Policy
Fulfillment and Shipping Policy for Doyen, LLC
At Doyen, LLC, we endeavor to ensure the expeditious and efficient processing and delivery of your orders.
Order Processing
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Processing Duration: All orders undergo processing within a timeframe of 2-3 business days. Orders are not processed or dispatched on weekends or public holidays.
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Confirmation of Order: Following the processing of your order, a confirmation email detailing your order specifics will be dispatched.
Shipping
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Shipping Charges: The shipping costs associated with your order will be computed and presented at the checkout stage.
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Estimated Delivery Time: The delivery timeframe is contingent upon your geographical location, with an estimated duration of 5-7 business days.
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Shipping Options: We offer both standard and expedited shipping options, which can be selected during the checkout process.
International Shipping
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Availability: Our international shipping services extend to select destinations. Please consult our website for a comprehensive list of available countries.
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Customs and Duties: International orders may incur customs duties and taxes, which are the responsibility of the customer.
Tracking
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Tracking Information: Post-dispatch, you will receive an email containing a tracking number, enabling you to monitor the progress of your shipment online.
Lost or Damaged Packages
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Lost Packages: In the event that your package is lost in transit, please contact us at info@doyen-llc.com. We will liaise with the shipping carrier to resolve the issue.
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Damaged Packages: Should your package arrive in a damaged state, please contact us within 48 hours of receipt, providing photographic evidence of the damage. We will facilitate the replacement process.