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Fulfillment/Shipping Policy

Fulfillment/Shipping Policy

Fulfillment and Shipping Policy for Doyen, LLC

At Doyen, LLC, we endeavor to ensure the expeditious and efficient processing and delivery of your orders.

Order Processing

  • Processing Duration: All orders undergo processing within a timeframe of 2-3 business days. Orders are not processed or dispatched on weekends or public holidays.

  • Confirmation of Order: Following the processing of your order, a confirmation email detailing your order specifics will be dispatched.

Shipping

  • Shipping Charges: The shipping costs associated with your order will be computed and presented at the checkout stage.

  • Estimated Delivery Time: The delivery timeframe is contingent upon your geographical location, with an estimated duration of 5-7 business days.

  • Shipping Options: We offer both standard and expedited shipping options, which can be selected during the checkout process.

International Shipping

  • Availability: Our international shipping services extend to select destinations. Please consult our website for a comprehensive list of available countries.

  • Customs and Duties: International orders may incur customs duties and taxes, which are the responsibility of the customer.

Tracking

  • Tracking Information: Post-dispatch, you will receive an email containing a tracking number, enabling you to monitor the progress of your shipment online.

Lost or Damaged Packages

  • Lost Packages: In the event that your package is lost in transit, please contact us at info@doyen-llc.com. We will liaise with the shipping carrier to resolve the issue.

  • Damaged Packages: Should your package arrive in a damaged state, please contact us within 48 hours of receipt, providing photographic evidence of the damage. We will facilitate the replacement process.

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